Online Giving Tool FAQs
Is my information secure?
The online portal is completely secure. The web site interacts with the database using an encrypted SSL connection, which is the same technology used for online payment systems. The passwords are encrypted in the database and are unreadable by any database administrator.
Further, there is no account information stored on this site. The only information available from this site is dates and contribution amounts. Even if you accidentally shared your password, no one else can initiate a transaction under your log-in. All account information must be re-entered on every transaction.
What if my personal profile contains incorrect information?
Your personal profile is created from our Shelby Database. If your information is incorrect, please contact Jackie by email or by phone at 616.455.1740 ext. 503.
Why can’t I see my giving history?
If you register for a new account and – after logging in – are unable to view your giving history, the most likely explanation is that the software was unable to match you (using name, e-mail, and phone number) to your information. Therefore, a new account (with no giving history) was created. This could happen for several reasons:
- Your e-mail has recently changed or we did not have your e-mail in our database. Note: We only maintain one active e-mail per person in our database.
- Your phone has recently changed or we do not have your phone in our records
- The system cannot match “John & Jane” if you entered two first names on your account. These are individual accounts.
Solution: Wait a couple of days and recheck your account. Our database team is regularly reviewing new accounts and will probably find and fix your account. If, after one business week you still have no giving history attached to your account, please contact Julie by email.
For those who have previously set up an account, your current contribution may take a few days to appear as our team needs to export that information into our database.
How do I edit or stop a recurring transaction?
After you log in, click on “start” and under the “choose payment type,” click on the pencil icon by your recurring payment information. Click on the link to either edit or stop that donation (or series of donations).
What if I am missing a transaction?
If you have any problems with the online giving, please contact Julie by e-mail or call us at 616.455.1740.
Who do I contact if I have problems with Online Giving?
If you have any problems with the online giving, please contact Julie by e-mail or call 616.455.1740.
Will my online gifts be included on my annual contribution statement?
Yes, they will be included. All those who give more than $200 on a yearly basis receive an annual contribution summary regardless of membership status, assuming we have all of the correct contact/address information. If you contributed less than $200 and would like a printed detailed statement please contact Julie by e-mail or call 616.455.1740.
How can I get a receipt of my one-time online gift?
Our system automatically generates an e-mail receipt to you after you complete your one-time gift transaction.
Can I designate my online gift to a specific purpose or ministry?
Yes, you may designate your gift by filling out the transaction form.